TERMS, ORDERING & DELIVERY CONDITIONS

1. ORDERING PROCEDURE

1.1. ORDERING A PRODUCT FROM THE PRODUCT CATALOGUE (READY PRODUCT)

1.1.1 The customer selects a product from the product catalogue on www.nexoraparts.co.uk and clicks the “Order” button.

1.1.2. The customer is redirected to the order form, where the following information must be provided:

• vehicle make and model;
• production year (and month, if known);
• selected part (left fender / right fender/fender set);
• VIN number;
• paint code (if known);
• part specifications/details (for example: fender with side indicator, plastic
trim, etc.);
• delivery address;
• contact phone number;
• email address.

1.1.3. The customer may add comments and photographs (VIN sticker, paint colour, part photo) to ensure maximum compatibility of the requested part.

1.1.4 The customer is fully responsible for the accuracy of the provided information. Incorrect information may result in the delivery of an incompatible part.

1.2. ORDERING A PRODUCT AS A SPECIAL ORDER

1.2.1. A special order is placed by completing the special order form on the website www.nexoraparts.co.uk

1.2.2. The customer must provide:

• vehicle make, model, production year, and month;
• VIN number;
• type of requested part;
• all important part specifications/details;
• paint code or attached photographs;
• delivery address;
• contact phone number and email address.

1.2.3 Special orders are individually manufactured or customised; the accuracy of the provided information is especially important.

1.2.4. After receiving the form, www.nexoraparts.co.uk prepares a personalised offer and contacts the customer.

1.2.5. www.nexoraparts.co.uk reserves the right to refuse order fulfilment if the provided information is incomplete, contradictory, or raises reasonable doubts regarding the compatibility of the part with the specific vehicle.

2. ORDER CONFIRMATION AND PAYMENT

2.1. After receiving the order form, the customer receives a personalised offer by email, including information about availability, price, and estimated completion time.

2.2. If the customer agrees to the offer, www.nexoraparts.co.uk of FRUNIQUE LTD issues a prepayment invoice.

2.3. The order is considered confirmed only after full prepayment has been received or payment confirmation has been submitted.

2.4. Delivery time is 10–12 working days from the moment payment is received. Payment is considered received when the funds are credited to the office@nexoraparts.co.uk of FRUNIQUE LTD or when payment confirmation has been received.

2.5. The customer acknowledges and agrees that some products offered by www.nexoraparts.co.uk are, and some are not, original vehicle manufacturer parts, but high-quality alternative parts that are not produced or approved by the original manufacturer.

3. DELIVERY AND RECEIVING OF GOODS

3.1. Products are shipped by courier to the delivery address provided by the customer.

3.2.Upon receiving the goods, the customer must receive a delivery/acceptance document (delivery note).

3.3.The delivery/acceptance document is prepared in two copies:

• One copy remains with the customer.
• The second copy, signed by the customer, is returned to the courier as the copy for www.nexoraparts.co.uk

3.4.The customer is obliged to inspect the goods upon delivery. If any damage is identified, it must immediately be documented together with the courier by completing a damage report.

4. LIABILITY

4.1 www.nexoraparts.co.uk is not responsible for damage caused during transportation if the customer has not completed a damage report at the time of delivery.

4.2.The customer is responsible for providing correct information during the ordering process (make, model, production date, paint code, VIN).

4.3. www.nexoraparts.co.uk is not responsible for incompatibility of the part with vehicles that have non-standard modifications, rebuilds, or alterations to the body structure (for example, after accident repairs).

4.4. www.nexoraparts.co.uk is not responsible for incompatibility if the part is installed with the involvement of a third party.

4.5. The customer is responsible for the professional installation of the part. If the product is damaged during installation, www.nexoraparts.co.uk accepts no liability.

4.6. www.nexoraparts.co.uk accepts no responsibility for losses caused by improper use (for example: motorsport, commercial use, or use without appropriate certification).

4.7. The customer acknowledges and agrees that minor colour shade differences may occur due to vehicle wear, previous paintwork, lighting conditions, and technological characteristics. Such differences are not considered a product defect.

5. RETURNS

5.1.Individually manufactured or customised products (for example, painted parts) cannot be returned unless a manufacturing or processing defect is identified.

5.2. The customer must report any defect within 3 working days after receiving the goods by sending an email to office@nexoraparts.co.uk with photographs and a description of the issue.

5.3. Returns are not possible if the damage has been caused by the customer (incorrect installation, improper storage, or mechanical damage).

6. CONTACT INFORMATION

For all questions related to orders, please contact us: