TERMS, ORDERING & DELIVERY CONDITIONS

1. ORDERING PROCEDURE

1.1. ORDERING A PRODUCT FROM THE PRODUCT CATALOGUE (READY PRODUCT)

1.1.1 The customer selects a product from the product catalogue on www.nexoraparts.co.uk and clicks the “Order” button.

1.1.2. The customer is redirected to the order form, where the following information must be provided:

• vehicle make and model;
• production year (and month, if known);
• selected part (left fender / right fender/fender set);
• VIN number;
• paint code (if known);
• part specifications/details (for example: fender with side indicator, plastic
trim, etc.);
• delivery address;
• contact phone number;
• email address.

1.1.3. The customer may add comments and photographs (VIN sticker, paint colour, part photo) to ensure maximum compatibility of the requested part.

1.1.4 The customer is fully responsible for the accuracy of the provided information. Incorrect information may result in the delivery of an incompatible part.

1.2. ORDERING A PRODUCT AS A SPECIAL ORDER

1.2.1. A special order is placed by completing the special order form on the website www.nexoraparts.co.uk

1.2.2. The customer must provide:

• vehicle make, model, production year, and month;
• VIN number;
• type of requested part;
• all important part specifications/details;
• paint code or attached photographs;
• delivery address;
• contact phone number and email address.

1.2.3 Special orders are individually manufactured or customised; the accuracy of the provided information is especially important.

1.2.4. After receiving the form, www.nexoraparts.co.uk prepares a personalised offer and contacts the customer.

1.2.5. www.nexoraparts.co.uk reserves the right to refuse order fulfilment if the provided information is incomplete, contradictory, or raises reasonable doubts regarding the compatibility of the part with the specific vehicle.

2. ORDER CONFIRMATION AND PAYMENT

2.1. After receiving the order form, the customer receives a personalised offer by email, including information about availability, price, and estimated completion time.

2.2. If the customer agrees to the offer, www.nexoraparts.co.uk of FRUNIQUE LTD issues a prepayment invoice.

2.3. The order is considered confirmed only after full prepayment has been received or payment confirmation has been submitted.

2.4. Delivery time is 10–12 working days from the moment payment is received. Payment is considered received when the funds are credited to the office@nexoraparts.co.uk of FRUNIQUE LTD or when payment confirmation has been received.

2.5. The customer acknowledges and agrees that some products offered by www.nexoraparts.co.uk are, and some are not, original vehicle manufacturer parts, but high-quality alternative parts that are not produced or approved by the original manufacturer.

3. DELIVERY AND RECEIVING OF GOODS

3.1. Products are shipped by courier to the delivery address provided by the
customer.

3.2.Upon receiving the goods, the customer must receive a delivery/acceptance document (delivery note).

3.3.The delivery/acceptance document is prepared in two copies:

• One copy remains with the customer. • The second copy, signed by the customer, is returned to the courier as the copy for www.nexoraparts.co.uk